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CUSTOMER SUPPORT AVAILABILITY
At Luv Knot, we believe that every gift should be as special as the person receiving it. That’s why we are committed to providing outstanding customer service, seamless shopping experiences, and high-quality products for all ages, occasions, and preferences. Whether you need help choosing the perfect gift, tracking an order, or resolving an issue, our team is here to assist you.
1. Customer Support Availability
Our Customer Support Team is available to help you with:
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Order Assistance – Placing, modifying, or canceling an order.
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Product Inquiries – Information on personalized gifts, premium selections, and curated collections.
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Shipping & Delivery – Tracking your package and resolving delivery issues.
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Returns & Refunds – Requesting a return, exchange, or refund for eligible orders.
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General Support – Any other questions related to our products and services.
We aim to respond to all customer inquiries within 24-48 business hours. For urgent assistance, please contact us by phone.
2. Order Modifications & Cancellations
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Modifications: If you need to change the delivery address, gift message, or other details, please contact us immediately after placing your order. Once an order is processed, modifications may not be possible.
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Cancellations:
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Orders can be canceled only if the request is made immediately after placing the order.
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Once the order has been processed or shipped, cancellations are not possible.
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Personalized or custom-made gifts cannot be canceled once production has started.
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For more details, refer to our [Cancellation & Refund Policy].
3. Shipping & Delivery
We strive to deliver all gifts on time and in perfect condition. Here’s what you need to know:
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Processing Time: Orders are typically processed within [Processing Time, e.g., 1-3 business days].
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Shipping Time: Delivery times vary depending on location and shipping method. Estimated shipping times will be displayed at checkout.
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Tracking Orders: Once shipped, you will receive a tracking number via email to monitor your package.
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Delivery Issues: If your order is delayed, lost, or damaged during shipping, please contact us immediately for assistance.
4. Returns, Refunds & Replacements
We want you to be delighted with your purchase. If you receive a damaged, defective, or incorrect product, we are happy to assist with a replacement or refund under the following conditions:
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Eligibility for Returns & Refunds:
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Return requests must be made on the same day of delivery.
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The product must be unused, in its original packaging, and with all tags intact.
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Personalized, custom-made, and perishable items (e.g., flowers, food items) cannot be returned or refunded unless they arrive damaged or incorrect.
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Refund Process:
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Approved refunds are processed within 3-5 business days after the return request is verified.
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Refunds will be issued to the original payment method used during the purchase.
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For complete details, please review our [Refund & Replacement Policy].
5. Handling Complaints & Dispute Resolution
At Luv Knot, we take customer concerns seriously and strive for fair and quick resolutions. If you have an issue, please follow these steps:
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Contact Customer Support – Provide details of your complaint via email or phone.
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Review & Investigation – Our team will assess the situation and offer a fair resolution.
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Escalation (If Necessary) – If you are not satisfied with our initial response, you may request escalation to a senior support representative.
We are committed to resolving all customer concerns efficiently.
6. Privacy & Data Protection
Your privacy is important to us. We ensure that:
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Your personal information remains confidential and is used only for order processing and service improvements.
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We never share or sell customer data to third parties.
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Your transactions and payment details are secure and encrypted.
For more details, please refer to our [Privacy Policy].
7. Customer Feedback & Suggestions
We love hearing from you! Your feedback helps us enhance our services and product offerings. If you have suggestions, testimonials, or reviews, feel free to share them via:
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Email
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Website Feedback Form
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Social Media Channels
We appreciate your support and look forward to making every gifting experience at Luv Knot truly special.

CUSTOMER SUPPORT
MON-FRI: 8am - 9pm
SAT-SUN: 8am - 9pm
CALL US
+91 98983 99996
MAIL US
Our friendly Luv Knot Customer Support Team is here to assist you with all your gifting needs! Whether you need help choosing the perfect personalized gift, tracking an order, or resolving an issue, we’re just a message away.
🎁 Need help finding the perfect gift? Mail us now and let’s make every occasion special!
📩 Email: customercare.loveknot@gmail.com