At Luv Knot, we are committed to providing our customers with a seamless shopping experience. We understand the importance of trust in online shopping, especially for maternity and feeding wear. To ensure smooth and fair order handling while minimizing losses due to Cash on Delivery (COD) rejections, we’ve only accept pre-paid orders from now and designed this policy to protect both customer experience and business sustainability.

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Order Cancellation Policy

We strive to process and ship orders as quickly as possible to ensure timely delivery. However, if you need to cancel an order, please review the following guidelines:

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• Cancellation Window: You may request a cancellation immediately after placing the order. We recommend contacting our customer support team as soon as possible to check if cancellation is still possible.

• Orders Already Processed or Shipped: If your order has already been processed, packed, or shipped, we may not be able to accommodate the cancellation request. Once an item is in transit, we are unable to recall it.

• Refunds for Canceled Orders: If an order is successfully canceled before processing, a full refund will be issued to the original payment method. Refund processing typically takes 3-5 business days from the date of cancellation confirmation.

 

Refund & Replacement Policy

At Luv Knot, we take great care in ensuring that our products meet high-quality standards. For size issue if the product doesn’t fit, you may request a size exchange within 24 hours. Approval is solely at Luv Knot’s discretion — we may accept or deny the request. We recommend ordering one size up if unsure. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a replacement or refund, as per the conditions below:

 

1. Damaged, Defective, or Incorrect Items

• If you receive an product that is damaged, defective, or different from what you ordered, please report it to our Customer Service Team on the same day of delivery.

• To expedite your request, kindly what’s app details on +91 98983 99996:

  • Ordered name and number

  • uncut parcel opening video of the damaged/incorrect product

  • Clear photos of the damaged/incorrect product

  • A brief description of the issue

• Our team will review your request and determine if a replacement, exchange, or refund is applicable.

 

2. Product Mismatch & Expectations

• We strive to accurately depict all our products on our website. However, if the received product's design differs significantly from what was displayed on our site, you may raise a complaint on the same day of delivery.

• Our team will evaluate your request and provide an appropriate resolution.

 

3. Refund Processing & Timeline

• Once a refund request is approved, it will be processed within 1-2 business days.

• The refund amount will be credited back to you (UPI transfer).

• Please note that processing times may vary, and it may take an additional few days for the refund to reflect in your account.

 

Important Notes:

• We may request the return of damaged/incorrect items before processing a refund or replacement. Instructions for the return process will be provided by our team.

• Any refund or replacement request made after the same-day delivery period may not be eligible for review.​

 

We appreciate your trust in Luv Knot and are committed to ensuring that you have a pleasant shopping experience. If you have any questions or require further assistance, please feel free to reach out to our Customer Support Team.

📩 Email: customercare.loveknot@gmail.com
📞 Phone: +91 98983 99996